Privacy Notice

1. Information We Collect

We collect information you provide directly to us to facilitate the ticketing process:

• Account Information: Name, email address, phone number, and password.
• Transaction Data: Ticket purchase history, event attendance, and billing details.
• Payment Information: We use Stripe to process payments. We do not store your full credit card number or CVV on our servers. Stripe collects this information directly pursuant to their own privacy policies.

2. How We Use Your Information

We use your information strictly for the following operational purposes:

• To issue, transfer, and validate event tickets securely.
• To process payments and refunds, and prevent fraudulent transactions.
• To communicate with you regarding your account, purchased events, and customer support inquiries.
• To share limited attendee lists (Name, Email) strictly with the specific Event Organizer ("Creator") whose event you purchased a ticket for, enabling them to manage entry and communicate event updates.

3. Information Sharing and Disclosure

We share your data only under the following limited circumstances:

• Event Creators: When you purchase a ticket, your contact information is shared with the specific Creator of that event. Creators are bound by our terms to use this data solely for event management and direct communication.
• Service Providers: We share data with trusted infrastructure providers (such as AWS for hosting and Stripe for payment processing) who operate under strict confidentiality agreements.
• Legal Compliance: We may disclose information if required by law, subpoena, or other legal processes, or to protect the rights, property, or safety of Fair Tickets, our users, or others.

4. Data Security

We implement industry-standard security measures, including encryption in transit and at rest, to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure.

5. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or restrict the processing of your personal data. You can manage your account information directly within the Fair Tickets app or contact us to exercise these rights.

6. Contact Us

If you have questions or concerns about this Privacy Notice or our data practices, please contact our privacy team at privacy@fair.tickets.